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Customer Service Email Response Improvement Toolkit

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Description

Here's an easy Toolkit to train your customer service reps to write clear, helpful email responses that save you money and improve sales. Learn from example -- every lesson includes real-life sample emails. You'll learn how to quickly spot what's wrong, and how to fix typical problems. Plus, you'll get handy lists of recommended wording for a wide variety of customer questions that you can use to improve your own responses immediately.

Benefits

  • 181-page Workbook
  • Competency Exam
  • Administrator's Exam Guide
  • Completion Certificate
  • Competency Certificate


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